MyPrint Online Help

Website Instructions

  1. MyPrint Overview
  2. Using MyPrint for the first time
    1. ​USC Students
    2. Guests
    3. Sign Out of MyPrint
  3. ​ ​Add Value to your Account
    1. View Statements
  4. ​Change Your Settings
    1. Emailed Statements 
    2. Change your Account PIN
    3. Balance Notifications
  5. WebPrint
  6. Shop
  7. MyPrint Support​
    1. Forgot your Password or PIN?

 

1  MyPrint Overview

The MyPrint website offers you the following online facilities:

  • Add Value to your account using a secure credit card payment system.
  • See the Balance and Last Use of your MyPrint account.
  • Set up Low Balance Notifications at account Options.
  • View Statements in summary or detail view by date range.
  • Change Your Settings to regulate Emailed Statements and change your Account PIN.
     
  • Access WebPrint to process your files online and print at a printer.
     
  • Access Shop to order self-serve binding items, Course Readers and Placement shirts.


Website: MyPrint.usc.edu.au

 

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2  Using the MyPrint website for the first time

2.1  USC Students

Log in to MyPrint using your USC network username and password. When you log in for the very first time, you simply create your MyPrint account.

 

2.2  Guests

Create a Guest Account to access the MyPrint website and self-serve copying and printing facilities.

  1. To create a Guest Account you will need a valid email address. MyPrint will communicate with you via this email address.
  2. On the MyPrint Welcome/Login page, select the link to Create a Guest Account.
  3. Enter your full name in the Name field.
  4. Type in your email address.
  5. Retype your email address to confirm.
  6. Read the Terms and Conditions.
  7. Tick I agree to the Terms and Conditions.
  8. Select Create Account.
  9. Your account will be created and you will be given an on-screen account number.
  10. Select Continue.
  11. Set a PIN to secure your account. You will use this PIN to login to the MyPrint website and printers at USC.
  12. Add credit to your account.
  13. You will receive an email with your account ID number, keep it handy as you can use this Guest Account again in future.

 

2.3  Sign Out of MyPrint

Signing out closes your MyPrint session and prevents other people tampering with your account. For security reasons we recommend you Sign Out every time you have finished working with MyPrint.

To sign out: click the Sign Out link in the left hand column of any MyPrint page.

 

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3  Add Value to your Account 

  1. Login to MyPrint.
  2. Check your account balance and select Add Value.
  3. Choose a preset amount or type in Other Amount.
  4. Select Proceed to Payment. You will be transferred to a secure site to enter your credit card details. Visa or MasterCard accepted.
  5. When you have successfully processed your online payment, you will return to the MyPrint Account page for transaction confirmation.
  6. MyPrint will also send you a confirmation email.
  7. Click OK to go to your account and see your new balance.

 

3.1  View Statements

You can request transaction summary and detail statements of your MyPrint activity.

  1. Login to MyPrint.
  2. Select View Statements.
  3. Choose the Statement Type you want: either Summary or Detail.
  4. Enter the date range you want to report on.
  5. Select View Statement, this will display the statement on screen.
  6. When you have finished, select Back to Statements Page.
  7. You can display another statement, otherwise select the Cancel button to return to your account page.

 

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4  Change Your Settings

4.1  Emailed Statements

You can have your MyPrint Account statements emailed to you on a daily, weekly or monthly basis.

To set up automatic statements:

  1. Login to MyPrint.
  2. Select Change Your Settings.
  3. Select the Emailed Statements tab.
  4. Select how often you want to receive statements - daily, weekly, monthly.
  5. Select which statement you would like to receive, Include Summary Statement or Include Detail Statement. You must choose at least one statement type.
  6. Select Save.
  7. Select Home to go back to your Account page.

To stop automatic statements:

  1. Login to MyPrint.
  2. Select Change Your Settings.
  3. Select the Emailed Statements tab.
  4. Select Don't Send Statements Automatically.
  5. Select Save.
  6. Select Home to go back to your Account page.

 

4.2  Change your 4 digit PIN

You can change your PIN online at any time.

  1. Login to MyPrint.
  2. Select Change Your Settings.
  3. Select Account PIN and enter a new 4 digit PIN.
  4. Select Change.
  5. Select Home to go back to your Account page.

 

4.3  Balance Notifications

You can set up Balance Notifications for your MyPrint Account.

  1. Login to MyPrint
  2. Select Options, to the right of your account details.
  3. You can tick to receive notifications when your account goes below a value of your choice.
  4. Save your change.
  5. Click Back to return to your Account page.

 

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5  WebPrint

WebPrint allows you to process your files online by uploading files, URL documents or sending emails to print at a printer.

  1. Login to MyPrint.
  2. Select WebPrint.
  3. Choose the process that best suits your printing needs.
     
  • File Print allows you to process files from your computer.
    1. Upload multiple files at a time
    2. A vast range of file types are supported
    3. Upload files are limited to a maximum size of 100Mb.

       
  • URL Print allows you to process a document from the web.
    1. Open a web document to copy and paste the URL
    2. It must be a document – standard web pages do not render nicely for printing

       
  • Register for Email Print allows you to set up an email address to process emails.
    1. After you have registered your email address, email your files to MyPrint@usc.edu.au
    2. If there's an attachment to your email, the attachment will be processed for printing.
    3. If there's no attachment, the body of your email will be processed for printing.
  1. When you have processed your WebPrint files, they will appear in the MyPrint Files list.
  2. You can change the print properties before you print.
  3. MyPrint Files will be in your list for 24 hours or until you print them – after which they will be deleted.

 

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6  Shop

The MyPrint Shop is where you can order self-serve binding and laminating items, Course Readers and Placement shirts.

  1. Login to MyPrint.
  2. Select Shop.
  3. Choose a category.
  4. Add items to your shopping cart.
  5. Select Summary and Checkout to pay – you’ll be taken back to your MyPrint Account.
  6. Choose to pay with your MyPrint Credit or with Visa or MasterCard.
  7. After the payment is processed, you’ll receive an onscreen confirmation and an email confirmation providing your transaction details.

 

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7  MyPrint Support

Email MyPrint Support with technical issues or printing problems at any time.

  1. Select the Help link on the MyPrint Welcome page or Account page. This will open the help page in a separate browser window.
  2. Your name and email will be populated by your MyPrint Account details. You can edit these.
  3. Type your message providing a clear explanation of your problem.
  4. Seled Send Message.
  5. Your email will be sent to the support team. Click OK to acknowledge.
  6. Close the help page in your browser when you have finished.

Phone MyPrint Support during opening hours, Monday to Friday, 8am to 5pm.

Phone +61 7 5430 2866

 

5.1  Forgot your password or PIN?

USC Students - if you forget your USC network password, please contact the IT Student Help Desk.

Guests - if you forget your MyPrint Account PIN and cannot login to MyPrint, please contact MyPrint Support.

 

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